INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How to place an order at Winni?First of all, you have to register at Winni if you are a new customer. If you are an existing customer, then just login and select the Delivery city or Pincode & choose the gifts to order.2. What are the benefits of registering at Winni?On registering with Winni, you will get 10% off.As a registered member of Winni, you don’t need to enter your details every time for your order as it is already saved in My Account.

Courier products will be shipped within 2-3 business days from the order placed date. For Tracking number, you can contact our customer service or can email us at dehradun.brigamit@winnicakes.com

Does Winni provide discounts and deals on occasions?

Yes, we provide several discounts and deals on occasions.

Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by the customer in order placed. Consider the conditions stated below

  • If the cancellation request comes to Winni before 24 hours to the start of time slot selected – 10% of the order value is charged as cancellation charges. 90% refund to Bank Account. NOTE – 100% refund can be requested in Winni wallet, where we waive off cancellation charges.

  • If the cancellation request comes to Winni between 12 – 24 hours before the start of time slot selected then – 20% of the order value will be deducted as cancellation charges. 80% refund to Bank Account. NOTE – 100% refund can be requested in Winni wallet, where we waive off cancellation charges.

  • If cancellation request comes to Winni within 12 hours to the start of time slot selected – 100% of the order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to Winni wallet applicable

  • Only one attempt for delivery will be made. Please confirm availability of recipient before choosing a delivery time. If the recipient is not available at the time of delivery, the second attempt will not be made and order will be canceled. No refund will be made in such case.

1. Are there any delivery charges?Delivery charges varies from location to location. When you provide pin code of the delivery address, our website will show you the delivery charges for that particular location. Delivery charges ranges between Rs. 0 – 300 rupees

.2. Are there any hidden charges (GST) when I make a purchase on Winni?There are NO hidden charges when you make a purchase on Winni. The prices listed for all the items are final and all-inclusive. The price you see is exactly what you need to pay. Delivery charges may be extra depending on the location and other parameters.

3. Does Winni provides midnight delivery as well? Is there any extra charge for it?Yes, we do provide midnight delivery. The midnight delivery time is from 11:00 PM to 11:59 PM. Although we try our best to deliver order as close to 23:59 as possible, it is always suggested to have midnight orders placed well on time. We charge Rs. 250 extra for midnight delivery.

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